Zoom Phone review: pricing, features and setup
Zoom Phone adds cloud calling to the Zoom app. Users switch from a call to a video meeting in one click, and admins manage phone and meetings in one Zoom dashboard. A Global Select plan covers calling in over 40 countries and territories.
Key features
- Cloud calling inside the Zoom app
- One-click escalation to a meeting
- Metered, unlimited regional and Global Select plans
- Voicemail and call recording
- Desk phone support
- AI features across Zoom Workplace
Plans and pricing
| Entry price | Checked | Source |
|---|---|---|
| See current pricing See current pricing (Zoom shows local-currency prices by region) | 11 October 2026 | Official pricing page |
Prices, taxes and promotions change often and can differ by country, billing term and plan size. Always check current pricing on the official page before you buy.
How to set up Zoom Phone: step by step
- Start a trial or request a demo on the official Zoom Phone website and choose a plan.
- Pick a new local or toll-free number, or request a port of your existing number.
- Add your users, then install the desktop and mobile apps (or connect desk phones).
- Set business hours, voicemail greetings and an auto attendant or call routing.
- Register an emergency address for each user and make test calls.
- Cancel your old phone service only after the number port completes.
What we like
- Familiar Zoom app for users
- Phone and meetings under one admin
- Global Select plan for international teams
- Flexible plan types
Things to check before you buy
- Prices vary by region and currency
- Confirm which plan covers your countries
- Check whether you need a Zoom Workplace bundle
Our editorial score: 8.4 / 10
| Criterion | Score |
|---|---|
| Features | 4 / 5 |
| Value | 4 / 5 |
| Ease | 5 / 5 |
| Support | 4 / 5 |
| Integrations | 4 / 5 |
This is our editors' assessment using our published rating method, based on official information. It is not a user review.
Official links
- Website: www.zoom.com/en/products/voip-phone
- Pricing: official pricing page
- Apps: App Store · Google Play (store search; install the app published by Zoom Phone)
Frequently asked questions
How much does Zoom Phone cost?
We could not confirm a public price on 11 October 2026. See current pricing (Zoom shows local-currency prices by region).
Does Zoom Phone have a free trial?
We could not confirm a free trial on 11 October 2026. Check Zoom Phone's website for current offers.
Who is Zoom Phone best for?
Businesses already using Zoom for meetings. Zoom Phone adds cloud calling to the Zoom app.
What are the main features of Zoom Phone?
Key features include: Cloud calling inside the Zoom app; One-click escalation to a meeting; Metered, unlimited regional and Global Select plans; Voicemail and call recording; Desk phone support.
What are good alternatives to Zoom Phone?
Popular alternatives include RingCentral, Dialpad, Google Voice.
Can I keep my number if I switch to Zoom Phone?
In most cases, yes. Business VoIP providers can usually port local and toll-free numbers. Keep your old service active until the port completes.
Alternatives to Zoom Phone
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