8x8 review: pricing, features and setup
8x8 offers cloud phone, video, chat, contact centre and communications APIs on one platform. Some of its plans include calling to many countries, which suits internationally active businesses.
Key features
- Cloud business phone
- Contact centre
- Video meetings and team chat
- Communications APIs
- 8x8 for Microsoft Teams
- Analytics and AI
Plans and pricing
| Entry price | Checked | Source |
|---|---|---|
| See current pricing See current pricing (8x8 lists plans through its sales team) | 11 October 2026 | Official pricing page |
Prices, taxes and promotions change often and can differ by country, billing term and plan size. Always check current pricing on the official page before you buy.
How to set up 8x8: step by step
- Start a trial or request a demo on the official 8x8 website and choose a plan.
- Pick a new local or toll-free number, or request a port of your existing number.
- Add your users, then install the desktop and mobile apps (or connect desk phones).
- Set business hours, voicemail greetings and an auto attendant or call routing.
- Register an emergency address for each user and make test calls.
- Cancel your old phone service only after the number port completes.
What we like
- Unified communications and contact centre on one platform
- Strong international calling options
- Integrates with Microsoft Teams
- Suits larger and multi-site companies
Things to check before you buy
- Pricing is quote-based; ask for a full proposal
- Confirm which countries are included in calling plans
- Compare UCaaS-only vs contact-centre bundles
Our editorial score: 8.6 / 10
| Criterion | Score |
|---|---|
| Features | 5 / 5 |
| Value | 4 / 5 |
| Ease | 4 / 5 |
| Support | 4 / 5 |
| Integrations | 4 / 5 |
This is our editors' assessment using our published rating method, based on official information. It is not a user review.
Official links
- Website: www.8x8.com
- Pricing: official pricing page
- Apps: App Store · Google Play (store search; install the app published by 8x8)
Frequently asked questions
How much does 8x8 cost?
We could not confirm a public price on 11 October 2026. See current pricing (8x8 lists plans through its sales team).
Does 8x8 have a free trial?
We could not confirm a free trial on 11 October 2026. Check 8x8's website for current offers.
Who is 8x8 best for?
Teams with international customers and contact centres. 8x8 offers cloud phone, video, chat, contact centre and communications APIs on one platform.
What are the main features of 8x8?
Key features include: Cloud business phone; Contact centre; Video meetings and team chat; Communications APIs; 8x8 for Microsoft Teams.
What are good alternatives to 8x8?
Popular alternatives include RingCentral, Vonage, GoTo Connect.
Can I keep my number if I switch to 8x8?
In most cases, yes. Business VoIP providers can usually port local and toll-free numbers. Keep your old service active until the port completes.
Alternatives to 8x8
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