GoTo Connect review: pricing, features and setup
GoTo Connect is the business phone and customer experience platform from GoTo. Plans range from the Phone System to customer experience and contact-centre packages, with an AI receptionist option.
Key features
- Smart business phone system
- AI Receptionist
- WhatsApp, social, SMS and web chat (CX plans)
- Team inbox
- Reporting and AI call summaries
- Contact centre
Plans and pricing
| Entry price | Checked | Source |
|---|---|---|
| See current pricing See current pricing (GoTo Connect plans are quoted by its sales team) | 11 October 2026 | Official pricing page |
Prices, taxes and promotions change often and can differ by country, billing term and plan size. Always check current pricing on the official page before you buy.
How to set up GoTo Connect: step by step
- Start a trial or request a demo on the official GoTo Connect website and choose a plan.
- Pick a new local or toll-free number, or request a port of your existing number.
- Add your users, then install the desktop and mobile apps (or connect desk phones).
- Set business hours, voicemail greetings and an auto attendant or call routing.
- Register an emergency address for each user and make test calls.
- Cancel your old phone service only after the number port completes.
What we like
- Phone and customer experience on one platform
- AI receptionist option
- Integrations with ServiceNow, Zendesk and more
- Packages for growing teams
Things to check before you buy
- Pricing is quote-based
- Compare Phone System, CX and CX Complete packages
- Ask about AI receptionist credit limits
Our editorial score: 8.0 / 10
| Criterion | Score |
|---|---|
| Features | 4 / 5 |
| Value | 4 / 5 |
| Ease | 4 / 5 |
| Support | 4 / 5 |
| Integrations | 4 / 5 |
This is our editors' assessment using our published rating method, based on official information. It is not a user review.
Official links
- Website: www.goto.com/connect
- Pricing: official pricing page
- Apps: App Store · Google Play (store search; install the app published by GoTo Connect)
Frequently asked questions
How much does GoTo Connect cost?
We could not confirm a public price on 11 October 2026. See current pricing (GoTo Connect plans are quoted by its sales team).
Does GoTo Connect have a free trial?
We could not confirm a free trial on 11 October 2026. Check GoTo Connect's website for current offers.
Who is GoTo Connect best for?
Businesses that want phone, AI receptionist and customer experience tools together. GoTo Connect is the business phone and customer experience platform from GoTo.
What are the main features of GoTo Connect?
Key features include: Smart business phone system; AI Receptionist; WhatsApp, social, SMS and web chat (CX plans); Team inbox; Reporting and AI call summaries.
What are good alternatives to GoTo Connect?
Popular alternatives include Nextiva, 8x8, RingCentral.
Can I keep my number if I switch to GoTo Connect?
In most cases, yes. Business VoIP providers can usually port local and toll-free numbers. Keep your old service active until the port completes.
Alternatives to GoTo Connect
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