Nextiva review: pricing, features and setup
Nextiva provides business phone, messaging and customer experience tools. Its plans include voice, SMS, video meetings and call routing, with higher tiers adding automation and contact-centre features.
Key features
- Inbound and outbound voice
- Business SMS
- Video meetings with screen sharing
- Call routing
- Team chat and mobile app
- Optional AI receptionist add-on
Plans and pricing
| Entry price | Checked | Source |
|---|---|---|
| $15 per user/month Core plan, billed annually ($23 shown for monthly billing) | 11 October 2026 | Official pricing page |
Prices, taxes and promotions change often and can differ by country, billing term and plan size. Always check current pricing on the official page before you buy.
How to set up Nextiva: step by step
- Start a trial or request a demo on the official Nextiva website and choose a plan.
- Pick a new local or toll-free number, or request a port of your existing number.
- Add your users, then install the desktop and mobile apps (or connect desk phones).
- Set business hours, voicemail greetings and an auto attendant or call routing.
- Register an emergency address for each user and make test calls.
- Cancel your old phone service only after the number port completes.
What we like
- Simple plan line-up
- Business phone and messaging on every plan
- Customer experience tools on higher tiers
- Known for its focus on support
Things to check before you buy
- Annual billing gives the lowest price
- Higher tiers are sold via a demo
- Confirm which AI features are add-ons
Our editorial score: 8.7 / 10
| Criterion | Score |
|---|---|
| Features | 4 / 5 |
| Value | 5 / 5 |
| Ease | 4 / 5 |
| Support | 5 / 5 |
| Integrations | 4 / 5 |
This is our editors' assessment using our published rating method, based on official information. It is not a user review.
Official links
- Website: www.nextiva.com
- Pricing: official pricing page
- Apps: App Store · Google Play (store search; install the app published by Nextiva)
Frequently asked questions
How much does Nextiva cost?
On 11 October 2026 the official pricing page showed $15 per user/month (Core plan, billed annually ($23 shown for monthly billing)). Prices change, so check current pricing.
Does Nextiva have a free trial?
We could not confirm a free trial on 11 October 2026. Check Nextiva's website for current offers.
Who is Nextiva best for?
Customer-facing teams that handle many calls. Nextiva provides business phone, messaging and customer experience tools.
What are the main features of Nextiva?
Key features include: Inbound and outbound voice; Business SMS; Video meetings with screen sharing; Call routing; Team chat and mobile app.
What are good alternatives to Nextiva?
Popular alternatives include RingCentral, Vonage, GoTo Connect.
Can I keep my number if I switch to Nextiva?
In most cases, yes. Business VoIP providers can usually port local and toll-free numbers. Keep your old service active until the port completes.
Alternatives to Nextiva
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